Privacy Policy

At TU LUZ SOSTENIBLE, we are committed to protecting the privacy of our users. This privacy policy explains how we collect, use, and safeguard the personal information you provide through our website. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information to provide you with a better user experience and improve our services. This includes:

1.1. Information provided directly by the user:

• Name

• Email address

• Phone number

• Uploaded files (e.g., invoices in PDF or JPG formats)

1.2. Automatically collected information:

• IP address

• Browsing data (cookies, geographic location, time spent on the page)

2. How We Use the Information

We use the collected information for the following purposes:

• To process inquiries and service requests.

• To personalize the user experience on our website.

• To send relevant information about our services and products.

• To manage website analytics to improve our content.

• To comply with legal requirements.

We do not sell or share your personal information with third parties without your consent, except when necessary to comply with the law.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website usage and personalize content. You can disable cookies in your browser settings, but this may limit some website functionalities.

4. Third Parties

We may share information with third parties in the following cases:

• Service providers who help manage the website (e.g., traffic analysis).

• Affiliate product providers, such as Amazon, for purchasing recommended products.

• When required by law or to protect our legal rights.

5. User Rights

As a user, you have the right to:

• Access your stored personal data.

• Request corrections or deletion of your personal data.

• Restrict or object to the processing of your data.

• Withdraw your consent at any time.

To exercise your rights, contact us at: info@tuluzsostenible.com

6. Information Security

We strive to protect your personal information using technical and administrative security measures. However, no system is completely secure, and we cannot guarantee absolute security of your data.

7. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be notified through our website and will take effect immediately upon publication.

8. Contact

If you have any questions about our privacy policy or how we handle your personal data, you can write to us at:

Email: info@tuluzsostenible.com